We collect only the information necessary to provide our digital and data services efficiently. This may include:

• Personal Information: name, company name, email address, phone number, and communication records.
• Business Data: publicly available company information, website URLs, and product or market data provided for project purposes.
• Technical Data: browser type, device, operating system, IP address, and usage statistics (via analytics tools such as Google Analytics).

We do not collect sensitive personal data such as financial details, health records, or identification numbers.

Cilvian uses collected data strictly for operational and communication purposes. Specifically, we may use information to:

• Deliver requested services and project deliverables;
• Communicate with clients regarding ongoing projects, updates, or inquiries;
• Analyze usage patterns to improve our website and service offerings;
• Maintain internal records for billing, quality assurance, and compliance.

We do not sell, rent, or trade personal data to third parties under any circumstances.

All information is stored securely using cloud-based systems protected by encryption and access control. Only authorized team members and service providers who require access to perform operational duties may view client data.

We take reasonable administrative and technical measures to prevent unauthorized access, disclosure, or loss of data. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute data security.

Cilvian may work with third-party vendors or subcontractors (such as translators, designers, or data researchers) who assist in service delivery. These parties are bound by confidentiality agreements and are granted access only to the data necessary for their assigned tasks.

We may also use trusted third-party tools for analytics, project management, and payment processing (such as Google Analytics, Notion, Airtable, or Alipay). Each third party maintains its own privacy policy, which we encourage users to review.

Client and project data are retained only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Once data are no longer needed, they are securely deleted or anonymized.

Clients may request early deletion of their information at any time by contacting us directly.

You have the right to access, correct, or delete your personal information held by Cilvian. You may also request a copy of the data we store about you.

To exercise these rights or to raise any concerns, please email us at contact@cilvian.com. We will respond to all valid requests within a reasonable time frame.

Cilvian operates internationally and may process data across different countries. By using our services, you consent to the transfer of your data to regions where our servers, contractors, or service providers are located, including but not limited to China, the United Kingdom, and the European Union.

All transfers comply with applicable privacy and data protection standards.

Our website may use cookies or similar technologies to enhance user experience and analyze web traffic. Cookies collect limited technical information, such as user session data and preferences.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Cilvian may update this Privacy Policy periodically to reflect operational or legal changes. Updated versions will be posted on this page with a revised “Last Updated” date. We encourage users to review this page regularly to stay informed of our privacy practices.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please contact:

Cilvian
Email: contact@cilvian.com
Address: Registered office available upon request